Music On Hold |Voice Mail | Auto Attendant Greetings

INFO & FAQ

WHY MESSAGES ON HOLD

BENEFITS OF ON HOLD

Why should I use Messaging On Hold (MOH)?

When clients visit your business, you wouldn't dare ask them to wait for you outside. Using ON HOLD is exactly like inviting your caller to sit in your reception area. Feed your  callers like guests and serve up some nourishing information. 
The more they know about your business...the more they are apt to buy from you!

 

Is MOH like voice mail ?
No. MOH replaces silence, radio or other sources of music when callers are placed on hold.  With NEVER ALONE ON HOLD you control what they listen to while holding. Callers will appreciate hearing about items or services they might not even be aware of. 

 

What if we never put callers on hold?

How many times are callers told, "...hang on for just a second..."  seconds feel like minutes to them.  Use that captive hold time to educate, inform, entertain and sell to a caller on hold with a system 
from NEVER ALONE ON HOLD. The more they know about your business, the more they will buy.

 

Will On Hold equipment work on my phone system?
Yes.  NEVER ALONE ON HOLD can provide the correct equipment. We offer the latest in digital announcers that can be loaded  via the internet or the phone. Why not sound like a Fortune 500 company and put your best presentation out there.

 

Do I write and  then record my own messages?
A custom script  is written with your input by us and then we professionaly record your script. Think of ON HOLD as your own broadcast station... you own this "air" time. If you like we can record you and create a production. 

Does the message start over everytime?
The production is always playing in a continous loop..in other words it does not start at the beginning every time. 
Messages play about every 5-12 seconds  with the music playing softly underneath and then we raise the music level slightly in between  messages. 


How many messages are in an ON HOLD production?
Typically a  "Production"  includes a loop of  6 or 7 messages. Now each of those individual message contains about 3 to 4 lines of copy Recordings equivalent of about 20-25 seconds per message.

 

Why does NEVER ALONE ON HOLD customize?
Every business is unique and a MOH message should reflect your individuality.  We don't cookie cut our work...our productions are tailor made from scripting to voice-over to final mixing.


Are there additional fees for services?
No monthly or reoccuring fees, no hidden charges or contracts as you own your equipment. After the initial purchase of a complete system, any additional  billing occurs only for new messages.

  • 94% of all marketing budgets are spent to induce a customer to call and  only 6% is spent to handle the call once it is received. (The Inbound Telephone Call Center)

 

  • Nearly 1 in 5 callers made a purchase based on an offer they heard from an on hold advertisement. (MaxiMarketing)

 

  • The average American business receives 128 calls a day.(AT&T)

 

  • Executives wait 68 hours a year on hold. (USA TODAY)

 

  • 7 out of 10 callers are placed on hold for an average of 43 seconds. That's one hour per day or over 30 days per year.(Inbound/Outbound, AT&T)

 

  • For every 10 callers who hang up 3 will not call back(Voice Response, Inc.

 

  • Customers will wait for you  2 1/2 times longer with on hold advertising (Better Business Marketing)

 

  • 9 out of 10 of callers prefer on-hold messaging to other options. (MaxiMarketing
 
  • On hold advertising  reduces caller abandonment by almost 90%  (Better Business Marketing)